Gaithersburg, MD September 30, 2025 – Nauticon Office Solutions (Nauticon), a leading provider of office technologies and managed IT services proudly announces its acquisition of Annapolis Office Products (AOP), a Millersville, MD based office products dealer. The addition of AOP’s people and customers strengthens Nauticon, already one of the largest independently owned Toshiba and Xerox dealers in the Mid-Atlantic.
A few key FAQs:
- Who is Nauticon?
- Nauticon is a locally (Gaithersburg, MD) owned and operated customer service organization specializing in office equipment (Toshiba, Xerox) and Managed IT support.
- Nauticon’s mission statement is “ServiceFirst” and it shows in our customer satisfaction ratings (97.8% Net Promoter, 4.8 stars on Google reviews, 97+% customer retention).
- Nauticon’s local technicians and fully stocked (parts, supplies and equipment) warehouse facilitate speedy issue resolution with as little friction as possible.
- One of Nauticon’s core values is “Partners in our Community” and it is evidenced through broad-based charitable giving and the volunteer work of Nauticon employees.
- What advantages does Nauticon bring to the table that will benefit AOP customers?
- Expanded access to parts, supplies, equipment, and technicians to better meet and exceed our customers’ expectations.
- Broader array of products and services (Managed IT support, Managed Print Services, Document Management and Software Solutions, full suite of Xerox and Toshiba products including production devices).
- A larger, more agile organization to help provide unparalleled support and responsiveness to our customers.
- How will this affect my AOP service contract, lease agreement and communication channels to request support or supplies?
- There will be no immediate change(s) for AOP customers in these areas.
- Within the next 90 days a Nauticon representative will visit your location to place new service stickers on your AOP devices. Once the Nauticon sticker is placed on your device(s), your service will be through Nauticon’s live-answer local customer service team.
- Who can I contact with further questions or requests?
- Feel free to call the main AOP number (410.729.1400) or the main Nauticon number (301.279.0123) and one of our customer service representatives will be happy to help.
- Email is also an option at [email protected] and you will receive a response within 24 hours.
Thank you for being a valued AOP and Nauticon customer. We look forward to enhancing your office productivity experience and providing you with unparalleled service in the coming months and years.
Respectfully,
Carter Hertzberg
President
301.279.0123
[email protected]
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