Every business today needs to protect itself through regular backups and disaster recovery preparation, but that is often easier said than done. One of the best ways to ensure that you always have a backup ready to go is working with a managed backup services provider. At Nauticon, we work with companies of every size and in every industry to make sure that they have the tech support, IT support, disaster recovery preparation, and backup services necessary to thrive. These are some of the things that you should look for when you are choosing a managed backup services provider for your company.
Our Best Tips for Choosing a Managed Backup Services Provider
1. What types of companies and industries do they typically work in?
Some managed backup services providers specialize in working with different industries, or they might only have experience working with a specific type of company. When you are searching for the perfect company to meet your needs, it’s important to learn more about what businesses your managed backup services provider has worked with in the past. Keep in mind that there are no one-size-fits-all solutions, even when working within the same industry, so experience and expertise are both important.
2. Do they have references available?
Any experienced provider of managed backup services should have testimonials, references, or case studies available for your review. These are all effective and informative ways for your company to learn more about what projects the company has worked on in the past. References also help to show that the company is legitimate, and that they have experience providing backup services to businesses like yours.
3. What customization options do they offer?
Every company has different backup needs, so when you are choosing a managed backup services provider, you should think carefully about what customization options are available to you. For example, you might want an extremely user-friendly service so that everyone at your company is able to use it without needing to reference a manual or call someone else for help. For other businesses, flexibility might be critical. Any backup service that you use should allow you to schedule backups on your own terms and make sure that you have the flexibility that you need to get your job done without it being interrupted by backup services.
4. What is their response time?
Response time is paramount when it comes to any IT concerns, so response time should also factor into your decision-making when you are choosing a managed backup services provider. How long will it take them to fix issues with your backups? Are they available around the clock for emergency assistance, or can you only contact them during regular business hours? Can you schedule appointments in advance? Asking all of these questions ahead of time can reduce confusion down the road and make sure that you are getting exactly what you need.
5. Can they also assist with other parts of your IT department?
Managing many different partners can be incredibly confusing, and some businesses find that outsourcing tiny pieces of what they do to many different organizations is not the best solution. This is why Nauticon offers a comprehensive range of IT services designed to meet the diverse needs of businesses just like yours. On top of our managed back up services, we also offer everything from print management to user administration services. We want to make sure that you get what you need for the right price, so we have taken it upon ourselves to streamline getting the IT assistance that you need through all of our offerings. If you need it done, there is a good chance that our team can do it for you.
6. What data security measures do they have in place?
Information security is critical even if you are not working with highly sensitive information, and any managed backup services provider that you work with should have airtight systems in place to safeguard your information. We understand data security and compliance inside and out, and we are happy to walk you through how our cloud backup services can protect your data and store it securely. We treat your systems as if they were our own.
We Are Here to Be Your Managed Backup Services Provider
Nauticon is a leading provider of managed backup services, workflow solutions and other office technology solutions that can transform your workspace. If you are looking for a better way to meet your office’s needs, we are here to help. To learn more about our company and see how we can bring innovative, real-world solutions for your office’s needs to you, contact us today by calling (301) 279-0123.
